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HELP DESK ENGINEER (French Speaking)

I am an IT support engineer, passionate about service-orientation and technology. I am the person who bridges the gap between the customer requirements and the knowledge of the expert. My career has always been in IT, spanning more than 20 years and this has given me a solid technical grounding. I am sure I will make a positive contribution to your organisation. My wish is to do my very best, to be a team player, to improve my skills and to derive satisfaction from my work.

CUSTOMER HELPDESK and SUPPORT ANALYST

Technical support, troubleshooting (remote desktop) and customer services TeamViewer
Replicating errors in test environments
Mediator between customers and R&D teams
R&D product tester: Software applications, Samsung Android applications, Web proxy
User of CRM software’s (e.g. Salesforce, Jira) and enrichment of knowledgebase (e.g. Confluence)
Documentation: documents, diagrams, FAQ level3, procedures

PROJECT ASSISTANT (Client side or contractor side)

Web proxies and POC (Proof Of Concept) deployment
IP engineering, configuration and test of the functionalities of a VoIP platform

TECHNOLOGIES

Networks and content: Architecture and protocols, LAN/WAN, Radio link/WIMAX/WIFI, VPN, Security, Unified communications, HTTP/S
Infrastructure: Administration and supervision, Video system, Servers, Datacentre, Virtualization
Products: Cisco, Comverse, Stormshield, Linux/Windows, BoostEdge, VMware/VirtualBox, Cryptosmart

LANGUAGES

Native French speaker
Professional English speaker